Communication training courses and schools
Communication Skills programs, certificates, diplomas and degrees

Total 600 training course(s)/program(s) at schools in Canada.



College of Extended Learning - UNB

Training Centre/Campus: Fredericton, New Brunswick, Canada
Phone No.: 1-866-599-4646

Etiquette, Ethics, and E-Communication

Course Format: Online / Virtual Classroom / Webinar  V

Etiquette
Manager success is enhanced by awareness of etiquette. Can describe key elements for professional etiquette
Applies best practices for facilitating a business conversation
Confident in social etiquette awareness
Can identify common etiquette pitfalls
Practices corporate manners
Comfortable facilitating a meeting

Ethics
Being perceived as a professional with ethical standards and sound judgment enhances manager success. Has a defined set of professional ethics
Applies an ethical decision making model
Knows how to demonstrate professional ethics
Understands how to navigate an ethical dilemma
Can describe an ethical dilemma
Can explain the kinds of thinking errors that lead breaching professional ethics

E-Communications
Manager success is enhanced by the ability to navigate e-communications.

Understands email protocols
Understands e-communication social etiqu... [Read More]


Centre for Arts and Technology

Training Centre/Campus: Kelowna, British Columbia, Canada
Phone No.: 1-866-860-2787

Data Communications and Networks

Course Format: Public Course / Instructor-Led / Open Enrollment

Data Communications and Networks is a project-based course in which participants will learn how to configure data communications and networking utilizing Linux as a learning tool. DNS, NFS, DHCP and Samba are covered. Concepts covered include the OSI 7-layer model, encapsulation and decapsulation, routing, and the basic TCP/IP applications.


Best Western Village Park Inn

Training Centre/Campus: Calgary, Alberta, Canada
Phone No.: 1(888) 384 4863

Build Stronger Relationship through Powerful Communication for Engineers Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment  V

In this interactive class the participants will be engaged and practice communications practices which will increase their impact in the jobs. Designed for those whose success rests on their ability to: be understood by a diverse group, to influence others in the performance of their job, and to create positive working relationships. The workshop focuses on skills that will impact their ability to communicate with others and lead in the achievement of the projects desired outcomes.

GIC is a Certified Management Consultant (CMC) course provider. This program provides the course required in the steps to obtain a CMC designation. Conditions and regulations about CMC designation can be found on the CMC-Canada website.

Objective:

Engineers and scientists need to communicate effectively to lead and work in increasingly complex and diverse projects and workplaces. With global and multicultural partners, increased specialization, and constant techno... [Read More]


Academy of Learning College - British Columbia

Training Centres/Campuses: Abbotsford, Kamloops, Kelowna, Langley, Nanaimo, Richmond, Surrey, Vancouver, Victoria, British Columbia, Canada
Phone No.: 1-855-978-3988

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skill... [Read More]


Academy of Learning College - Saskatchewan

Training Centres/Campuses: North Battleford, Prince Albert, Saskatoon, Saskatchewan, Canada
Phone No.: 1-855-978-3988

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V


This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these... [Read More]


Academy of Learning College - Prince Edward Island

Training Centres/Campuses: Charlottetown, Summerside, Prince Edward Island, Canada
Phone No.: 1-855-978-3988

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Lesson 1:
Introduction to Telephone Communication Skills, How the Communications Process Works, Knowing and Adapting Your Personal Communications Style
Lesson 2:
Active Listening Skills
Lesson 3:
Your Speaking Voice
Lesson 4:
Increasing Your Telephone Professionalism
Lesson 5:
Dealing With Difficult Situations and Customers
Lesson 6:
A Different Communication Tool Bibliography


Academy of Learning College - New Brunswick

Training Centres/Campuses: Bathurst, Miramichi, New Brunswick, Canada
Phone No.: 1-855-978-3988

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skill... [Read More]


Academy of Learning College - Manitoba

Training Centres/Campuses: Dauphin, Selkirk, Steinbach, Winnipeg, Manitoba, Canada
Phone No.: 1-855-978-3988

Business Communication and Report Writing

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Business Communication and Report Writing introduces students to the basics of report writing in a Community Service Worker environment. Students learn to write objectively, without using slang, jargon, or clichés. Reports include in-house reports like intake interview reports daily logs, case notes, progress notes, and incident reports. Multi-audience reports and short proposals are also taught and practiced. Students learn proper formatting and content for CSW letters, emails, brochures, and newsletters, in addition to presentation skills which they will need in the field. This course also contains a review of grammar essentials for professional correspondence.

Telephone Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skill... [Read More]


Academy of Learning College - Alberta

Training Centres/Campuses: Airdrie, Brooks, Calgary, Edmonton, Red Deer, Alberta, Canada
Phone No.: 1-855-978-3988

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skill... [Read More]


Academy of Learning College Downtown East Campus

Training Centre/Campus: Toronto, Ontario, Canada
Phone No.: (416) 422-5627

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skill... [Read More]


Academy of Learning College Ottawa West Campus

Training Centre/Campus: Ottawa, Ontario, Canada
Phone No.: (613) 224-8973

Telephone Communication Skills

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skill... [Read More]


Academy of Learning College Mississauga East Campus

Training Centre/Campus: Mississauga, Ontario, Canada
Phone No.: (905) 273-6788

Telephone Communication Skills (Diploma)

Course Format: Public Course / Instructor-Led / Open Enrollment  V

This course is designed to help people who are currently working or are planning to work in a call centre, increase their telephone communication skills. It covers many of the communication skills common to all communication mediums, including person-toperson and written communications, but focuses mainly on the skills and techniques unique to telephone communications. This course teaches students that communication is a skill that can be easily learned, provided they do the necessary work. If they regularly practice using the skills learned in this course, students will become more effective communicators and reap the rewards that come with it. The tasks and activities in this course are designed to not only help students learn the communication skills essential to being an effective call centre agent, but also to help make these sales skills become an intrinsic part of their skill base. Continual practice and use of these skills will result in the ability to use these skill... [Read More]

Business Communication and Report Writing

Course Format: Public Course / Instructor-Led / Open Enrollment  V

Business Communication and Report Writing introduces students to the basics of report writing in a Community Service Worker environment. Students learn to write objectively, without using slang, jargon, or clichés. Reports include in-house reports like intake interview reports daily logs, case notes, progress notes, and incident reports. Multi-audience reports and short proposals are also taught and practiced. Students learn proper formatting and content for CSW letters, emails, brochures, and newsletters, in addition to presentation skills which they will need in the field. This course also contains a review of grammar essentials for professional correspondence.

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